I purchased a Kong crate mat less than 1 month ago. The mat has 2 small holes from what I'm not totally sure. I feel it started with a thread issue and my dog found it. He now can take out the pad and eat it, so it's unsafe. I emailed Kong and they replied to contact the place I bought it. I feel they should have stood behind the product better as well as the customer. The mat advertised it is extremely durable which it is not. I will not buy Kong products any longer. I should have read reviews before I made this purchase.