Whoever is in charge of being the representative for this fraud company is sassy and unprofessional.
Scroll around and read the responses when people make legit claims. Whoever is responsible for responding to the reviews, needs to take a customer service course (or retake it). Instead of validating the reviews, they go on here to attempt to discredit the legit customer reviews instead of making it up to the customers. This is typical behavior for fraudulent companies, any respectable business would be ashamed if their representatives were behaving in a petty manner towards customers with legit complaints/ negative reviews for everyone to read.