They have the WORST costumer service EVER. Every time I order from the... I either NEVER even get it and have to dispute with my bank. Or it takes 3 weeks to ship when their return policy says you have 14 days to return FROM SHIP DATE-makes no sense. Never return requests. STAY AWAY THEY JUST WANT YOU MONEY!
I'm so sorry you feel this way. I can assure you that we ship according to the estimated shipping windows that are listed on the individual item page, as well as on your order confirmation. In the event of an unforeseen issue with a shipment, we always notify members and credit them for the delay. Please know that our number one concern is that you're happy with your order, and I'm always willing to help facilitate a return if you are not. Please don't hesitate to reach out to me via private message if you'd like to check the status of a specific order.
Best always,
Jason Faria
Sr. Manager Customer Service
Julia Has Earned 1 Vote
Julia A.'s review of Groupon earned a Very Helpful vote
Hi Julia,
I'm so sorry you feel this way. I can assure you that we ship according to the estimated shipping windows that are listed on the individual item page, as well as on your order confirmation. In the event of an unforeseen issue with a shipment, we always notify members and credit them for the delay. Please know that our number one concern is that you're happy with your order, and I'm always willing to help facilitate a return if you are not. Please don't hesitate to reach out to me via private message if you'd like to check the status of a specific order.
Best always,
Jason Faria
Sr. Manager Customer Service