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Julia K.

Contributor Level

Total Points
84

1 Review by Julia

  • Garnet Hill

12/8/22

Darn, I didn't realize their customer service is the absolute worst and ordered from there. I want to exchange the king size pillowcases for standard and, literally, the customer service rep did not know what "percale" is (she thought and still thinks it's a color!), confused pillowcases with a flat sheet (she never did figure that out) and could not find my order. I think I'm stuck with these as 2 emails to them were never returned. I like their products, but will never buy from them again. I'd rather try to contact the IRS than this company!

Tip for consumers:
Don't use this site. Find it elsewhere if at all possible.

Products used:
Bedding

Service
Value
Shipping
Returns
Quality

Julia Has Earned 4 Votes

Julia K.'s review of Garnet Hill earned 4 Very Helpful votes

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