Julia M.

I ordered from Beautiful Halo about a month ago after reading some favorable and many not-so-favorable reviews on here and other sites. I figured since I was only ordering 3 things and it only cost about $30, I'd give it a try. I ordered a pair of one-size galaxy print leggings, a medium size black tank top, and a small size pair of mermaid leggings.

First, it took about a month to get to me. I understand that they're shipped from China though, and since I live in the US, this is super understandable.

HOWEVER. The one-size leggings are super tiny. They fit me because I'm a size small, but if I was even a tiny bit bigger, they wouldn't fit me. The medium shirt is sized at about a small as well, so thank god I got a medium, but I wouldn't have known that it fit this way had I not read several reviews about clothes being too small. The mermaid print leggings were a huge mistake. The small is just about a double extra small. I couldn't even put them on, and when I got one leg in, I realized they're completely see-through!

Here comes the nightmare: customer service. After reading their review policy, it seems as though it would be OK to return them in exchange for a medium instead, so I emailed a representative. While polite, I got the same generic response as I've seen several people get:
Dear customer,

Sorry that you are not satisfied with the item. The size should be ok if you had referred to the product details and checked the shown measurements for each part. We need some information from you to investigate this issue.

First, please flat the item on the desk or on the floor.

Second, use a tape to measure the item (like bust, waist, hips, length, shoulder parts of it if it has these parts). Then take a picture of each part when measuring it.

Send us those pictures and we will check the size. If they are within the deviation of 2cm, then the size should be ok, it won't be our fault. If not, we will be responsible for that and will offer you an better solution.

Wait for your reply.

Firstly, the English is pretty horrible. Secondly, I did what she asked and sent back pictures of my pants with measurements, showing them that the hip and waist measurements were 20-30 cm LESS than the website said they would be. Instead of agreeing with me since I had photographic proof of this, this is the reply I got:
Dear customer
Thanks for your e-mail.
As we have checked, the size of the pants should be OK, if you measure each parts in a correct way.
And this item is very hot on our website and it is out of stock now.
Plz keep this pants this time, We would like to give you 5% discount and the coupon code (3MSALE) for your next order.
Is that OK?

THIS IS NOT OK. I e-mailed them back asking once more to just exchange the product because the return policy says this is possible, yet they will not work with me at all and keep offering me a 5% discount. PLEASE DO NOT MAKE THE MISTAKE I MADE. It is not worth it for cheap clothes that are basically kid-sized!