Bought the 11ft hammock initially and loved it! Best sleep ever. As it's still winter in Wales I needed the underquilt unfortunately it got lost in the post. I spoke to customer services and they sent a replacement straight away. The underquilt and hammock are great quality and I honestly cannot fault the customer service. I have quite a few products now and can't recommend them enough. Thanks Susie at customer service for the quick resolution to my delivery. I'm just hoping for the camp tarp now. Thanks Onewind!