Julianne L.

Bought a photobook and received it without issue. Then suddenly months later I received a letter saying I did not pay and they would be taking legal proceedings if I did not make the payment with an additional 90+ euro fee! I NEVER received any email letting me know my payment did not come through.

The customer support rep Alvaro Ramos claimed they sent me emails but "it is Very likely the email address given wasn't regularly checked." This is an outright lie, the email address was my work email and is checked EVERY SINGLE DAY.

If the emails were sent, they went directly to spam. An email of this importance should NEVER go into spam, and just shows the calibre of the kind of company we are dealing with here. Alvaro then went on to say it was my responsibility if these emails went to spam. These should be transactional emails that bypass any spam filters and the fact that these measures have not been put in place by My Photobook and that the rep decided to put the blame on me for the company's poor standards is frankly shocking.

After I explained that I never received any of these emails, and would have happily paid the money had I received these emails and that I object to the 90+ euro additional fee- they simply said it was in the hands of the collector now and I had to pay it.
I also asked repeatedly for evidence of the emailed being sent and delivered to me which was not provided.

NEVER NEVER NEVER attempt to deal with this company.