Julia R.

Everyone has bad reviews! The problem is Technology and most people dont know how to use it. So they rely on someone to do things for them. Im sorry to say but 9/10 when it comes to technology its user error, anyone technically savvy will tell you that. Part of the problem is that people technically ignorant dont want to listen to the people they call for help who are technically savvy and thus just complain instead of listening to the people they called help for and thus causing frustration. Think of it like this, you cant solve a problem so your asking for help and the person helping you your constantly telling them theyre wrong. How could that help the situation? Why are you calling them? It doesnt help at all when you call experts who you should probably follow the directions otherwise why are you calling them? If there is an outage because of weather, gas leaks, construction thats another story thats out of everyones control. Does that make sense?