Horrible customer service. Called because I wanted to cancel my membership after trying it for the 4th time with no success and they said we can cancel it but I'm obligated to pay for the next 10 months. After explaining as a previous member, there were no lengthy contracts and I wasn't aware they basically said too bad. Never again and the diet sucks anyways with all the tracking. There are plenty of free apps that do that. Save your money and sanity, you get nowhere with customer serviceā¦