Terrible scammy business with dodgy returns service... I same day returned a coat after trying it on for a moment and realising how poor quality it was. They sent an email back claiming I had put makeup stains on it (which I didn't, I wasn't wearing makeup) and they would charge a $20 cleaning fee out of the return credit note. After talking to others, I've heard this is a common thing they say to most returns- this business is scamming returns.