I placed an order on 12/1, I received all but one item. I tried emailing 3 times but I got no answer. I finally called today 12/22, the customer service girl kept talking over me & she never answered my question. Hopefully I'll get a replacement in 3 weeks, merry Christmas! She also had the nerve to tell me I wasn't listening to her. I finally had to just hang up before I totally blew my top.