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After some pointless apology they offered me a 20% refund which i reluctantly accepted after finding them so rude and difficult to deal with. After paying £135, my refund amounted to £9! Someone somewhere is struggling with their maths.
AGAIN - DO NOT USE THIS COMPANY! Terrible quality, cheap rubbish dresses and AWFUL customer service
DO NOT USE THIS SITE - ordered two dresses, both wrong size. They are being very obstructive trying to return them. They are based in China! The voucher codes on the site do not work. Do not be fooled by fake reviews. Avoid at all costs. Have almost certainly lost £135 and have no bridesmaids dresses!
Dear Julie,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at Dylanqueen.co.uk.
We have sent you an email to your email address: ju******e3@hotmail.com. Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations. Thank you for your time.
Kind regards,
Dylanqueen.co.uk after-service team
Julie L.'s review of Dylan Queen UK earned a Fraud Buster vote
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Julie L.'s review of Dylan Queen earned 5 Very Helpful votes
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I have been in the wedding and fashion industry for over 20 years and was looking forward to...
I ordered a dress based on the size chart. The dress came quickly and seemed ok. However, it...
Dear customer,
Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out.
DylanQueen.com after-sale service team.