Julie M.

I have belonged to a few other wine clubs and was never completely happy. Then I found Wine Insiders and I have never had a bad experience. They always get my order right, they process fast and ship really fast, too. I love the special offers they send, too!

I joined a wine club serviced by Laithwaite's about 6 months ago. The first shipment was missing some important paperwork and that should have been my first clue but since this was my first experience with a wine club I forgave them. I called and about a week later I received my tasting cards describing each wine. Next time I ordered, my wine didn't show up in a timely manner. I called and their reason was a change in warehouses ( although there was nothing on their website about that when I ordered). I waited a couple more weeks, still no wine. Called again to complain and was offered a $20 credit. I took it, waited a little longer and finally got my wine. Next order I went online and said when I wanted my next TCM curated shipment sent. Never heard anything and it took over a month to get it. I didn't complain since they didn't bill me right away. The final straw was with the October order. I spent a long time going through all their wines and curating my own case. Placed my order of 12 bottles. Received only one bottle! Couple of weeks later customer service told me all bottles had shipped, to expect it any day now. Called them a week later and was told they never shipped. They couldn't tell me why, credited my account and said I'd have to reorder all over again. I could not get any explanation as to why this happened. I cancelled my membership. My sister has also had trouble with getting her shipments. Buyer Beware!