Julie R.

This company does not follow through on their stated model. They do not respond in a timely manner, if at all. They do not send out complete toy kits. We joined so that my son would be able to play with LEGO sets that we would otherwise not be able to purchase. The larger kits were never available and the smaller kits we did get always had multiple pieces missing, We were lucky if a kit was NOT missing critical pieces, but still missing pieces, to enable to finish the build and actually play with it. The place on the website to report lost pieces was just for show. We reported the pieces for one kit, waited several months, got the kit again, and the exact pieces were still missing. I would somehow contact the company, the phone number does not allow you to call a live person and if you left a message, it was not returned. I tried many times the Contact Page on the website, but every time, whether it be later in the day, another day, another week, another browser, it would always end with an error message. I finally got an email once with a live person on the other end, but after being told that I just needed to send a paper with the missing pieces in the return bags, and nothing changing, I got even madder. I searched on Facebook and finally, after waiting several weeks, got a response. And this was after publishing a post on their page about how bad this company and service were. I asked for a refund and was told no, but they could add more credits to the account. Why would I want MORE credits to send for more sets that my son could not finish building due to critical pieces missing?! Why would I want MORE credits when the sets my son really wanted to build were never available?! This business idea is a great one. The follow through on this model is every relatable bad word in the book. We are very unhappy victims of this scam.