Julie S.

Within the last week WIX has taken a renewal payment from my credit card for twice the amount I paid for my site last year. I never had a warning email from them as it disappeared into my spam box, so I no chance of de-activating the auto renewal in time. I have requested a refund from them and am waiting for a response but judging from the comments here, once WIX has your money you won't hear from them again.

A hike from £55 to £111 plus for a year of hard to build website and awful customer service is surely unjustified.

Reading here I think it's unlikely that I will get any refund from WIX or even be able to talk through these issues with anyone from customer services.

The other thing which really concerns me is that I cannot take my credit card details down from my account page, despite the fact that I have cancelled my plan with WIX. Surely this is not legal? It says a lot that a company has to resort to underhand and "small print" ways of extracting hard earned money from small businesses and craftsmen rather than offering them a decent service and transparent way of working with them.

As someone else has said here "Absolute rip off merchants!" I'm disgusted.