I returned a pair of jeans. Apparently, they did not receive the return, although I had the receipt from UPS dated 3rd nov. I sent them the receipt and all the other details to resolve the situation. It is now Nov 30th and I am on hold with Robin O. This is my third call with him after numerous emails. Very, very poor customer service. They have waited this out. I called Nov 27th and Robin assured me it was taken to escalation. I did not hear back from Ssense. Robin O is now putting in a complaint file. I definitely would never order from this company again.