Julie S.

We're looking for a sitter for one week for our multicat household. Rover advertised matching sitters close to the pet parents' location so it seemed like it was worth checking out. Found someone who seemed to be a good fit and contacted her. I was very upfront in my original message to her about how many cats we have and that even though Rover requires a specific time be entered for a visit, we were very flexible as long as the visits were daily. I explained that while we have a lot of cats, they're all up to date on vaccinations, we have a vet who does home visits, and that most of them would hide so she'd only see a few.

The person responded right away, said she loved cats and would like to meet with us and meet the cats. I responded with our availability. Then she suddenly started hedging. Said she didn't realize how far away we were from her work even though she lived nearby and couldn't visit during the time we requested. I responded, again, that I plugged in a random time and she was welcome to visit in the evenings or whenever worked best and that we were very close to the area she said she lived.

She responded again and said while she realized we had a lot of cats, she usually charges per cat (which was not listed in her profile or in her first response) and could I enter the information on the cats she'd be likely to see.

I responded with a description of the one definite she'd see and the three maybes but said I sensed something had changed since she responded the first time and that I had been very upfront about the number of cats we have. She replied, "Yeah, sorry, have a good night."
So completely unprofessional. How she has a five-star rating is beyond me. Except apparently all Rover pet sitters have five-star ratings. Now I can't even delete my account because I have a "pending request" with someone who has no interest in sitting for our cats. Run far, far away from this site. I think we dodged a bullet. I complained to the company when I finally found out how to contact them (spoiler alert, it wasn't from their website; I had to Google.) but I expect nothing. Use them at your own risk. My cats deserve better. So do yours.