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Edit: After many emails, back and forth they honoured their special offer. It's heartening to think that they will have a dialogue with a (persistent) disgruntled customer and not just ignore them - which has led to me revising my one-star review into a 4-star one. I really wish that they would listen properly to the original complaint and not just brush it off.
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Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob