I ordered some tall gray boots from this site. They took over 2 weeks to arrive. Now they are here they are lovely and I am really pleased with them (they are not genuine uggs). HOWEVER, I received no correspondence from the company at all and I sent them two emails - neither of which they bothered to answer. Very bad customer service. My concern is - if you had a problem with the boots... would you ever be able to get hold of them?!