I have been a loyal customer for over fifteen years. They took my return, sent a letter saying they would credit my card back but did not. When I called they said it would be a credit instead and I could use any time. When I went to use it, they said it was gone. They don't keep records anymore and there was no way to find it. I know that is not true because people audit businesses all the time to make sure their books are right. I wrote the company asking for my $175 dollars. Not even the courtesy of a reply. Don't count on them to honor their word.