Past two years I am gathering family history because I want to write a family chronicle book.
MyHeritage's Family Tree Builder is suitable for me and a year ago I upgraded the software to the Premium version. It is a great tool and it provides a lot of good features. Unfortunately, all the features are not always suitable for some regions and I have to use local search engines and data. In some cases I am limited with knowledge of language ( for example Romanian or Hungarian). In Smart Matching process there are huge numbers of matches mostly adjusted for US, Canada or UK.
Therefore, I often use other genealogy tools too, read newsletters and so on.
In the case I needed an advice of MyHeritage Support's team completely satisfied my needs.