June A.

My two pairs of trainers from Stunahome arrived 11 Jan '24, they were tight, I tried to return them the following day the firm refuse to give me authorisation, instead they said that I should damage the trainers then send them photos, they will send me %50 £55.98 even though I paid a total of £91.96 for trainers price and postage. This is a totally exhausting experience, I need my refund to purchase a trainers that fit instead of being offered 30% or 50% or I should give the trainers to a family or charity. I am 75 years old and totally frustrated with this experience, I need help please.