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I placed my order on September 30. I received a message said they were out of stock with 2 items out of the 5 items I ordered. I asked then if the rest were shipped, because I didn't want any of them anymore since I was losing the trust. They never responded to my question, and received the email said the rest items were shipped. It's octo 22nd and haven't received the package from them yet. I've been checking the tracking number but haven't been apdared since 14th. I says it's still in China. I will NEVER EVER buy anything from them.
June B.'s review of NewChic earned 2 Very Helpful votes
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Dear June B.,
Thanks for your order and we are sorry for the inconvenience caused.
Some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color.
And between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. Hope for your kindly understanding.
As soon as there are news of the restocking, we will inform you via your registered email address and you can choose your preference option there.
Once your order has been shipped, you will receive a shipping advice via your registered email address. Also, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team