June B.

I purchased a $131 band on 2/6 & rcvd it 3 wks ltr.
The band I rcvd was 2x the size of my finger. Since I nvr rcvd a purchase confirmation email, i referred to PayPal for the reference number and contacted them on 2/27, and there we began a dialog with them responding after every two days.

As they requested, I sent a pic of a ring template on my finger showing the ring size, as well as a picture of the large ring they sent me, on my finger. I quickly recognized the company was shady, so I requested their rtn address, which they did not supply in any hurry.

They then began a series of emails asking me to send (tracking) which I had already sent, with threats of deductions for customization, even though the ring was not customized. At this point I was finished with them and opened a case with PPL. They did not respond to PPL and I rtnd their merchandise.

They insisted that I supply them with tracking info immediately on shipping, however I chose USPS Express & gave them tracking after they rcvd the pkg. They continued asking for the tracking I had already supplied. Finally, they admitted receipt and began a quest of badgering me to close the PPL case even before I'm refunded.

As of today 3/24, I don't have the merchandise, nor a refund, although I expect PPL to do right. Go figure!

Purchased a dress on Monday and canceled on Thursday. This was not a custom order, however they advised I would receive a 50% refund.

The problem this was not written anywhere in their policy, nor was this clearly identified anywhere and related to a standard off the shelf order. I am yet to receive the refund.

Since my last review in September 2014. I've been in contact with Romwe and received a store coupon (slightly less than expected, but whose counting). I used the $100 coupon toward new purchases and 96% of the items seem to be decent. I had to pay a $4.00 shipping chg, although there was $9 left on the coupon that cld have been applied to shipping.

In any event I'm pleased with the way this turned out and delighted to say that Romwe did turn the situation around after putting them on blast. The process to resolution took about 1 year and 8 months. Thanks Romwe!

PS - I do have a few unused items from the (trouble) order that started this matter, which I am willing to giveaway for FREE. I can post pictures of the items if you request.