June F.

Was given a quote to install a new boiler, agreed quote and booked a date for installation. On day of installation the engineer rang and told us it would cost another £400 - came up with all sorts of excuses, it was Winter, was a different boiler make to existing one, etc. Rang the office and spoke to assistant manager who told us he shouldn't have told us that and it was the price quoted. He was meant to ring the engineer and get back to us but he didn't. Rang again and spoke to someone else who told us it was at the discretion of the engineer. Asked to speak to the manager and was told he would call us. Never did! Do not use this company. Just because we had no heating or hot water they think they can rip you off. Avoid at all costs!