If you're looking for psychotic sellers, abused goods that rarely match the claimed condition, a company that won't even allow sellers to simply issue a refund, customer service so ignorant they ask for screenshots when your claim begins from the purchased item? Look no further.
If you're into a "customer service" team that tells you to call PayPal at best, and losing more money on awful sellers than you would have spent buying new at full retail? This is your spot.
Grailed is a bad joke and buyers are the punchline.