Justin H.

I purchased a magazine subscription deal through Groupon. It turns out they use Blue Dolphin magazines as a third party to "fulfill" the subscriptions. I was charged for the subscription the day I signed up and issued a redemption code which didn't work. I contacted Blue Dolphin several times about the faulty code, as instructed by Groupon, without success. After a week of failure, it took publicly complaining about the issue on Groupon's social media to get them involved. Groupon declined my request for a refund. I eventually got a new redemption code from them which appeared to work. Yet its now been 13 weeks since I was charged for my subscription and I've never received it. Groupon keeps referring me back to Blue Dolphin, and Blue Dolphin won't respond to me or just tries to stall. Yet they have no problem spamming me with frequent junk emails trying to get me to buy more magazines. SMH. I know it's not a lot of money, but I've opened a dispute case with my credit card company on principle - I think Blue Dolphin is either in over their heads and can't fulfill their contractual obligation, or they actually count on profiting from people just writing off the money they spent for a product they won't receive.