Justyce M.

I purchased a custom 4L60E for my race car that was being built in April. I paid extra for the custom chrome pan a purple painted transmission and the correct torque convertor. My race car is finally done with everything, and the transmission was installed this last weekend it went to the tuner yesterday February 25,2024 and the transmission doesn't have 2nd or reverse. I called Monster transmission first thing this morning to talk with someone about returning this broken transmission and they are telling me that there isn't a manager on duty to talk to. I can be transferred to the warranty department which of course doesn't answer I have to leave a message and 5hrs later and 5 more messages and phone calls and I still didn't talk with anyone. I finally get a hold of Janice in the warranty department only to have her tell me that all of their transmissions have a 30-day warranty. You got to be kidding me what the hell kind of transmission company only has a 30day warranty. On their website it states 3year/unlimited warranty, but Janice says my transmission doesn't qualify for that warranty and since it sat In my garage in there shipping container with their transmission fluid that the transmission went bad. REALY SINCE WHEN DOES A PART HAVE A SELL BUY DATE WERE NOT DEALING WITH FOOD. This company is by far the worst company to deal with they have their heads so far up their asses and all they obviously do is RIP people off.