Update 1- battery arrived at the 11 day mark after reaching out to customer service (they did say the USPS was behind on updates but dropped off the battery the same day at 906PM).
Battery came in proper shape and no damages.
First postingSeems like its common to wait on shipping. Ordered on Dec 20th.8 days later still nothing shipped (but at least they made a USPS label but never dropped anything off.
Ill give them a couple more days to ship before I dispute the charge on my credit card and file a complaint with BBB.
Sitejabber...seems you all have the only positive...google reviews are all negative and wish I would have looked there first.
I would add a