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I've had essayhave.com write two papers. The first paper was 40% plagiarized and the second paper was perfect. I upgraded my second paper with their professional package. I guess that made the difference. They do not provide you with Turnitin.com analysis, one option I wish they would change.
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Dear J. W.,
Thank you for sharing your feedback with us.
I am sorry about the plagiarism issue. You know you can request a full refund for that paper, right?
Unfortunately, we cannot check papers on Turnitin, as it will appear 100% plagiarized in the second submission. For that reason, only student or university can submit papers to this plag checker.
We still check each paper with our own detection system. I must say it is pretty effective. As a matter of fact, it just got upgraded, and we hope no cases like yours will ever happen again.
Let me know in case there is anything I can help you with at this stage.
Best regards,
Cody Johnson
Customer Experience Manager