Hi,
I have ordered a product about 2 weeks back. I wrote back to them within an hour of my order to ask them to not include the receipt since this was a gift. I never received any response. I followed up after 2 days and yet no response. Followed up again the next day, no response. And after 5 days I got an email saying that your order is shipped. I emailed again with a URGENT in subject line expressing my frustration with their unresponsiveness. And after 10 days, they replied saying that the vendor confirmed that there is no invoice in package. And now as I am checking the delivery date, it got delayed by a day. When i check the next day, it got delayed by another day. This has been happening since 3 days. I emailed the support again and all that guy did was copy and paste the details from fedex tracking number, which i already acknowledged that I had. It says "Address change" in the tracking number but does not say what it is. And the customer support is not telling me what that address change is. I was supposed to get it delivered today based on what I saw yesterday. So does that mean it is going back? Whats the address change. I am so frustrated dealing with their customer services since the last 2 weeks. I have atleast sent them 7 emails without getting my issue resolved. It is a drain if you have to spend so much time on following up on one simple question.
UPDATE: they just emailed me saying that it is rerouted back. So after 12 days, I learnt that I am not getting the product. I had emailed them asking to cancel only if the invoice is included in the shipment since it was a gift. Even my correspondence with the support team member earlier today, I was never told that the item is shipped back, when I question about the delayed delivery since it was expected to be delivered today.
Hi, We are sorry to hear about your experience. Unfortunately things didn't result in a win for either of us. We are unable to promise that a invoice is not going to be included until we confirm that with the shipper, and that caused the delay. Once a customer request an order be canceled contingent upon a change, we do our best to cancel the order if we can not confirm that the requested change has taken place. Once again we apologize for the inconvenience.