Jyothi V.

NRO Online Login access
I have an NRO account with ICICI. But no internet access. I am not able to create login password using the USER ID that the bank gave me. It says my mobile ph no is not connected to my account though it is. The phone number is there on my checks as well.

I went the Bengaluru to resolve it. Even with 3 weeks of working on it they could not get it working.

One employee at a branch said that the solution might be to cancel all my NRO and NRE accounts. This will involve breaking all my CDs leaving me with a loss of several lakhs. But the employee just shrugged and said ICICI cant help it.

To top it all, the bank employees said that I should talk to their customer service myself since they couldnt reach either their IT services or customer services.!

I have been talking to ICICI people every day. No one is able to help.

Talked to Rajesh from Hyderabad who told me his supervisor was very busy. Thats OK. I dont have anything to do. I can just sit here and call over and over again.

He has said his supervisor names Farookh will call me in a couple of hours.

I have been waiting for years to get internet access. Even went to a branch multiple times last month. Still no access. Now I am waiting for someone from ICICI to call me and fix the problem. Why is it so hard?

I need some of the level of a manager to call me and fix the problem
I am looking to alternate banks to move all my accounts to,