I had a contract in Iceland, I shortened my contract by a substantial amount a month and a half before my move in date. I called upwards of 10 times to housing anywhere trying to get refunded for those extra days that I would not be staying there. It should have been a simple process because the land lord said that it was completely fine on his end.
Every time I called it was always the same story. They always said "we are working on it please call back again in a few days" which I continued to do for a literal month, and then three days after my contract started I got a message from them explaining how it was too late to do anything at this point.
The worst housing site I have ever used. Especially the financial department was horrendous.
I have a long list of names of the people that made this likely my worst customer support experience I have ever had. There is not point in writing them down though, the damage is already done and I will never use housing anywhere again.