Was easy to customize online and order can get pricey based on what you want but not to different than other companies with less customization. I got some cosmetics and re mappable paddles and pro tension right stick. I paid extra for rushed processing which wasn't the wisest choice during this virus shut down but they answer all my emails quickly and threw in a controller case since it wasn't delivered by the time it would have been if they were operating with a full staff but still got here in 5 business days!