I've sent thred up bags of clothing that is new with tags and hardly worn. I've sent full bags and my most recent two bags were cashed out for $10 and $11. It's a complete rip off. I send nice items from jcrew, loft, etc. an ENTIRE bag for $10... i have one more bag already sent for processing otherwise i would not be sending anything else to them. You're better off donating to good will. I'm totally disgusted with this company.