Kalinda S.

Read reviews before you go. I had a nightmare experience and would not recommend them to anyone.
I booked jumbo lemonade stitch braids and sent in a photo of this style as I habe had it done several times before. I decided to try this salon as it was local as my usual stylist is in Crystal Palace. I took the day off work as I had to do my nails as I was flying off for my birthday in a few days. Therefore, this was supposed to be my birthday hair. They agreed that they could do the style and that I should purchase Impressions hair. Which I'd never used and that should've been my first red flag. I just thought this is what the stylist preferred.
I arrived to my appointment 15 minutes early amd no one was at the salon. I waited until dead at 11am until someone arrived. Second red flag. The stylist arrived so after and there was no gummy wax to do the style. She was a little frazzled and said she was going to have to go and buy the 'gel'. That should have been my third red flag as my stylist never uses gel to do stitch braids.
After waiting for 15 for her to come back. She asked what style I was doing, I showed her the photos and asked her if she would be able to do it and she confidently said yes.
It was evident through the way she was braiding my hair that she was not familiar with hoe to do stitch braids. I had booked Jumbo Nd I kept having to direct her on the size as she kept doing them too small. After three rows at the back I asked her to take a picture of how it was going as I could tell she wasn't too confident. I was horrified at what I saw. At this time, I was trying to be graceful and asked for another stylist to do my hair. But I was informed that this stylist was the braided. My head was sore as she kept pulling it too tight amd at thos point I asked her to take them out as this was not the standard I expected. The owner/co owner came to try and resolve the situation but I reiterated that I felt I had Bern misinformed or boomed under the guise that a Service I wanted could be booked. However, they had let me down. Eventually, I agreed for the stylist to do large knotless as that was easier and she stated she could fo them. Fourth red flag, I should have left at that point but I realised I had no other options so I let the stylist do the knotless braids. If you ever see the mismatched braids this girl did in my hair I was furious. To tip it off she used so much gel that my hair flaked within hours. I spoke with the owner at the end and whilst they agreed I shouldn't have to pay the whole place is a mess. Their service appears good but they neex to refine wo many things. What mDe it worse is that another customer had an issue whilst I was there. In terms of my hair, I took it out before I flew out as my scalp was in pain and mostly because it was completely white flaky from all the gel. Never again will I return and its a shame as I wanted a local hairdresser but now I know that my braider in Crystal Palace is worth the journey. They shouldn't agree to do styles if they are not confident that they can offer the service. If I could have rated this 0, I would have.