Kapauner L.

This is the second time that I have dropped my dog at the pet hotel and requested grooming during his stay. Both times I was told that it would be done and it wasn't when I returned. Both times I was given a lame excuse and nothing was done. I was told by the manager that I could make an appointment for later. Why would I want to? I am done with PetSmart.

The manager told me that I could call corporate and all they would do is send him an email. That's useless

This is the one on Westport Road (Springhurst) in Louisville, Kentucky. Avoid at all cost. Poor service.

I order a "glass" travel tumbler which was personalized. What I received was a cheap, thin plastic tumbler. I was charged $40 for this cheap, plastic cup. When I tried to reach Wayfair multiple times by email and phone, crickets. No one ever answered either. I finally had to contact my credit card company. Wayfair is a fraud.