First of all the customer service representatives are ghost, you can not and I mean can not get anybody. My arrangement looked so freaking cheap, I swear I could of made something that looked a thousand times better than that and more expensive. They charged me for 6 balloons but only delivered 2. My flowers were not at all what I ordered. The color was completely different. If your looking a a refund you might want to dispute it with your bank because you will not be getting it from these con artist. 0 out of 10 do not recommend.