Karen G.

I purchased 5 dresses in November, they charged me for all 5, only shipped 4 (one dress was never shipped). After receiving the 4 dresses and trying them on, none of them fit and immediately (the next day) returned them all in the original packing and in brand new condition. After not receiving a refund for over 30 days, I issued a dispute with the credit card company. After receiving a temporary credit from the credit card, I now find out that Lord and Taylor sent a letter to the credit card company LYING and saying that they only received 3 of the 4 dresses back. In turn, the credit card company rebilled me back, and I am out $500 since the credit card company closed the dispute and said its the merchants word against mine and they believe the merchant. Anyone have any advise or is this a dead end? So frustrating