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I booked a Las Vegas hotel room two weeks before I was going this site had the lowest rates. I broke my ankle four days before I was supposed to check in and had to cancel it they would not give me a refund because it had to be 7 days before to cancel. I think they could have some exceptions if you can send them proof. I am sure they sold that same room again. Also their was a foreign exchange fee that I was not aware of until I seen it on my bank statement.
Karen
Corona, CA
Karen H.'s review of Hoteling earned 2 Very Helpful votes
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Hello Karen,
I'm really sorry to hear that this has happened to you. I can imagine that this can be disappointing for you and I'm sorry for any inconvenience caused. We can cancel the booking and refund up to 7 days before arrival day. Unfortunately we're subject to our suppliers policy in this case, however if you'll contact us in private message and provide your booking reference, I'll contact our supplier again and I'll try to help you with this case.
Once again I truly apologise for this and I'm waiting for your message.
Kind regards,
The Hoteling Team