Same experience as others. Wish I'd done more homework before ordering from them! I ordered an American Standard tub and they told me it would ship within two weeks. It has been 5 weeks and still no tub. I don't blame American Standard -- it was efaucets rep that told me it would ship within two weeks. I'm scared that if it does ever arrive it will be wrong/damaged/whatever and I won't get any help from efaucets. Of course, they already have my money. Buyer beware!