karen k.

Terrible experience with their customer service department. I had some questions about why they kept sending me emails saying I would get free shipping if I completed my order. Every time I went to the cart the shipping kept showing up... oops i didnt read the fine print... i am in canada and there is no free shipping. So why even bother sending me an email getting my hopes up for free shipping if i completed the order lol... so after I sent my inquiry i received a customer service response that said no free shipping to canada too bad and deleted me off their mailing list. Thats okay because there are other online perfume sites I can order from. I had no idea fragrancex was in the usa and not in canada. I wish they would make that more clear. But obviously its my fault for not looking properly and just assuming... assuming always gets one in trouble lol... anyways not happy with the crappy customer service i received

I used L'Oréal excellence creame dark blonde…turned my hair dark brown. Called customer service and they suggested I use a dandruff shampoo on my head for 30 min. Didn't work. Now I have to go to a salon and spend a fortune to try and fix my very long hair. All I can say is beware that the colour can go horribly wrong. Who would have thought a dark blonde could destroy hair to a dark brown colour. I will never use a L'Oréal product again after this horribly negative and costly experience

The return shipping policy is truly one of the worst out there. I bought some pillows for 29 on sale. Very good price actually. I made a mistake and ordered king size instead of regular size. When i received the pillows i realized my error. I usually go online and print out a return label. But somehow it wasnt possible so i called customer service. Something made me ask questions about return policies. Honestly I should have my head examined for stupidity lol... I honestly thought when you put the return label on the return package that return shipping was included in the original shipping cost. You put the label on, take to post office, hand it over. They never ask for any money. I guess thats why i thought it was free lol. And i never really checked the amount I was credited back. Somehow i actually asked the woman on the phone about this. I was expecting her to say oh yes its included you dont pay twice. But to my horror she said no you end up paying for return shipping as well. Same amount you paid originally. So the pillows cost 9.99 to ship to me... and i would have the same amount deducted when they got the return. Yikes... doesnt sense to do a return. 20 total in shipping. Omg when i think of all the money i have lost to return items to the shopping channel over the years i just cringe. I would have thought much harder about each item before buying. Well live and learn lol. So now I will stop doing much shopping on the shopping channel and turn my business over to companies that have free returns. They absolutely exist. So I dont know if i am the only person who didnt really understand that you pay shipping both ways... so this is really a review to help clarify and make sure people know before buying... if you pay 9,99 to have the item shipped to you,,, you will pay 9.99 to have it shipped back. So almost 20 in shipping for something that cost me 29. That sucks lol