I have made several purchases from Gear Best. The purchases eventually arrived and were quite good. Unfortunately, I purchased a smartwatch from them, the day after arrival I opened it to try it out. It overheated so much it burnt my finger. I contacted Gear Best and after nearly 2 weeks of the worst customer service I have ever encountered they have decided they will put 1/4 of the price I paid for it into my Gear Best wallet or even less into my Paypal account. Appalling.
After nearly three weeks of trying to get a simple answer/resolution through the ticket system, in which there was 90% of automated answers, without even reading my replies, finally (after posting this review and going to paypal escalated resolution) I am finally getting the amount paid refunded into my GearBest account. I am glad of the resolution, but it should not have been such a frustrating, dragged out experience, with GearBest trying not to honour their return/refund policy stated clearly on the warranty and return page.
My advice, if you have bought something that is faulty from Gear Best don't accept anything less than what you are entitled to in the warranty and return policy, be sure to post reviews and contact paypal, it really gets things moving
Cheers all, I hope this was of assistance
So I was finally refunded the full amount to my GB Wallet. I have purchased something else now and the order is still pending after 3 days so it remains to be seen the full outcome of this saga.
Ok so here is the update. The item I purchased with my full refund has arrived and is working properly. It took some time and effort but Gear Best finally came through as promised.