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After going to my local ATT store in Marietta, Ohio (which was no help), I called ATT support. I eventually was connected to a tech who was amazing. He did his best to solve the problem, and when he couldn't, he sent me the link to get it replaced. I answered a few questions and my claim was approved. This was around 4:30 on Friday evening. I had my new phone by 11:00 Saturday morning. Amazing.
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