Thumbnail of user karenr3359

Karen R.

Contributor Level

Total Points
80

1 Review by Karen

  • DirecTV

2/16/24

HD picture is no better via satellite upgrade. Cost went up. Quality went down due to a black/gray horizontal Genie bar cutting off the top part of the screen. So, I am paying more for less picture. Often heads of people or words on screen are blocked. Bad! & no fix.

Tip for consumers:
The black genie bar is temporary on other tv sets, but viewing on the main tv w/DVR & receiver is permanently marred by only a partial screen that the customer service in the Phillipines cannot remove,

Products used:
ATT internet & landline, Directv satellite w/HD.

Service
Value
Returns
Quality

Karen hasn’t received any votes.

Karen hasn’t received any thanks yous.

Karen doesn’t have any fans yet.

Karen isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user winter2miss
kj M. reviewed DirecTV
2/29/24

After talking to many representatives I finally was able to talk to a wonderful helpful...

Thumbnail of user hugorodriguez
Hugo R. reviewed DirecTV
2/9/24

A lighting strike damage our satellite boxes. They scheduled a technician to be here between 12...