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* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I discovered some time ago that i was being charged £35 a month as a VIP Which i'd supposedly signed up for. This had been going on for over a year, and when I tried to get my money back, they would only refund me 50% and the other 50% they said I could use as a credit. I have tried several times to use this credit, and when at last in desperation I phoned to place the order, I was told it would now all be sorted, however i've just discovered they charged me for the order on my credit card rather than using the credit! I am going to ring them today and threaten them with consumer protection.
Karen R.'s review of JUSTFAB UK earned 3 Very Helpful votes
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Hello Karen R. We have contacted you before, but have not received your reply.
There are related instructions on our website regarding the usage guidelines. We are sorry that the freight has caused you trouble. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!