I booked my boyfriend a flight from chicago to Little Rock Arkansas through this site and had booked it like 2 weeks before time, maybe even 3 weeks, but when he made it to the airport he was told that his name was not on the flight and he had to purchase another flight ticket after I had already spent my money and we were unable to reach anyone, the airline told us that he was probably marked as a no show because we were unable to contact someone in a timely manner so that was a lost of money and a disappointment