I loved how easy CitizenShipper was to use. I was very apprehensive about trusting anyone with our family pets in the first place... let alone to travel halfway across our nation! I received several bids, I was able to visit with the people so I could feel comfortable with the arrangements and know what they offer. It was a wonderful experience! My Dad is in a care facility in Washington. His reunion with his old dog is a memory I will always cherish.