Kari H.

My mother bought me the Organic Shaped Dinnerware for my wedding, full service for 12. I ended up sending back the mugs and dinner plates. I returned the items 6 MONTHS ago. I have spoken with customer service 5 times, for up to 45 minutes each time. They had poor records, name misspellings, the wrong address despite having previously shipped to me. I still have not received the merchandise credit for the dinner plates. I did receive a apology merchandise credit for my hassle, but not the actually credit. Unbelievable. I'm working up the energy to call them for the 6th time to try and get my return.

In addition, in the 6 months I've owned the dishes, I have three bowls and a plate chip, crack, or break. (Compared to my sister's Crate and Barrel which has gone 13 years with no chips or breaks). I was very disappointed in the quality.

THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED.