Karin G.

I ordered an item on June 8th of this year. Giving them time for a possible covid delay I waited a while before sending the first email. No response and no response to the following 3 emails either. I was actually able to leave a message on the phone in an off time, since the mailbox was always full during the daytime. Still no response. Contacted NY BBB and they were told that the item shipped on July 20th. It has yet to arrive here - unless it is being walked here it should have arrived. At this point the cat on bicycle wind wheel would be a spare, because I ended up finding it on Amazon and it came in 2 days later... They apparently did not have a problem taking my money and my order status online has progressed from ‘pending' to ‘processing'. I will open the complaint again with the BBB until I see a satisfactory result. I also feel they owe me an apology.
The only thing they get five stars in is terrible customer service, the other should be minus 1 star. It is by now almost 2 months since I placed the order and paid for it. My order number is # *******
At the time this was the only place I could find that particular wind wheel to replace my aged one.
Their ‘Contact us ‘ on their website is obviously only for show.